CANCELLATION POLICY

Last updated 8th January 2024

We understand that life can be unexpected at times, which may result in you needing to change your plans. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours’ notice.

Face to Face Appointments

If you cancel a face-to-face appointment with less than 24 hours’ notice, or if you fail to attend your appointment for any reason, you will be charged a cancellation fee, which is 100% of the total cost of the appointment.

If you are more than 15 minutes late for your appointment, we may be unable to see you, or may still have to end the appointment at the same time, resulting in a shorter appointment session. This is to ensure that we do not run late for our other patients. We will endeavour to do what we can for you as we understand that sometimes these situations cannot be helped. No partial refund will be available in these circumstances.

Rescheduling Your Appointment

You can reschedule your appointment up to 24 hours prior to your appointment start time by calling the clinic on 01482 238090.

Our Rights to Cancel

We may need to amend or cancel your appointment, even after this has been confirmed due to circumstances beyond our control. We will contact you as soon as possible if this happens.

If one of our physiotherapists has to cancel an appointment, we will endeavor to find an alternative physiotherapist.  Where this is not possible, we will reschedule your appointment.

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