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Last updated 3rd February 2024
This privacy notice pertains to RISE Healthcare Services Ltd (‘we,’ ‘us,’ or ‘our’) and explains the collection, storage, usage, and/or sharing (‘processing’) of your information when using our services (‘Services’), such as:
– Accessing our website at http://www.risephysiotherapy.co.uk or any of our websites linked to this privacy notice
– Engaging with us through sales, marketing, or events
To comprehend your privacy rights and choices, please read this notice. If you disagree with our policies, kindly refrain from using our Services. For inquiries or concerns, contact us at info@risephysiotherapy.co.uk.
SUMMARY OF KEY POINTS
Personal Information Disclosure
In Brief: We gather personal information that you furnish to us.
We collect personal information voluntarily provided by you when expressing interest in obtaining details about us, our products, and services. This includes your participation in Service-related activities or when contacting us.
Information Provided by You: The type of personal information collected is context-dependent on your interactions with us, your choices, and the features used. This may encompass:
– Names
– Phone numbers
– Email addresses
– Contact preferences
– Mailing addresses
Sensitive Information: With your consent or as permitted by law, we may process sensitive information, including health data.
Payment Data: When making purchases, necessary payment data may be collected, such as your payment instrument number and associated security code. All payment data is stored by Stripe, and you can find their privacy notice here (https://stripe.com/gb/privacy).
All provided personal information must be accurate, complete, and true. Notify us of any changes promptly.
Automatically Collected Information
In Brief: Some information, like your Internet Protocol (IP) address and/or browser and device characteristics, is automatically collected when you visit our Services.
Certain information is automatically gathered when you access or use our Services, contributing to device and usage details, such as IP address, browser and device specifics, operating system, language preferences, and more. This data is crucial for maintaining service security and operations, as well as for internal analytics.
Log and Usage Data: This service-related information includes diagnostic, usage, and performance details automatically collected by our servers. It encompasses IP address, device information, browser type and settings, activity timestamps, viewed pages, and user actions.
Device Data: Information about your device, including IP address, identification numbers, location, browser type, hardware model, Internet service provider, and operating system.
Location Data: We may collect device location information, precise or imprecise, based on your device type and settings. Opting out may limit certain Service functionalities.
Processing Overview
In Short: We process your information to provide, enhance, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with the law. Your information may also be processed for additional purposes with your consent.
We process your personal information for various reasons, depending on your interactions with our Services, including:
– Service Delivery: Processing your information to deliver and facilitate the requested services.
– User Support: Addressing user inquiries and providing support for the requested services.
– Administrative Information: Sending details about products, services, policy changes, and related information.
– Feedback Request: Processing information to request feedback and improve our Services.
– Marketing Communications: Sending marketing and promotional content, respecting your preferences.
– Targeted Advertising: Developing and displaying personalized content and advertising.
– Usage Trends: Analyzing how you use our Services to enhance their functionality.
– Campaign Effectiveness: Evaluating the effectiveness of marketing and promotional campaigns.
– Vital Interest: Processing information when necessary to protect individuals’ vital interests.
Legal Basis Explanation
In Short: We process your personal information when there’s a valid legal reason under applicable law, such as consent, contractual obligations, legitimate interests, legal obligations, or protecting vital interests.
Legal Bases:
– Consent: Processing information with your permission for a specific purpose; consent withdrawal is possible.
– Performance of a Contract: Fulfilling contractual obligations or providing Services upon your request.
– Legitimate Interests: Processing information to achieve legitimate business interests, considering your rights and freedoms.
– Examples include sending special offers, developing personalized advertising, and analyzing Service usage.
– Legal Obligations: Processing information to comply with legal obligations, cooperate with law enforcement, or defend legal rights.
– Vital Interests: Processing information to protect vital interests, such as potential threats to safety.
Sharing Overview
In Brief: We may share information as outlined in this section and/or with specific categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers:
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us. These third parties, including cloud computing services, data analytics services, performance monitoring tools, and government entities, are bound by contracts to protect and retain the data as per our instructions.
Additional Situations for Sharing:
– Business Transfers: Information may be shared during mergers, asset sales, financing, or business acquisitions.
– Google Analytics Usage: We share information with Google Analytics for tracking and analysis.
– Google Maps Platform APIs: Information sharing with specific Google Maps Platform APIs.
Use of Tracking Technologies
In Short: We utilize cookies and similar technologies to collect and store your information.
We employ cookies, web beacons, and pixels to access or store information. Details about technology usage and how to manage certain cookies are provided in our Cookie Notice.
Data Retention Period
In Short: We retain your information as necessary, unless law requires otherwise.
We keep your personal information for the duration necessary for outlined purposes, unless legal obligations dictate otherwise. Upon the conclusion of legitimate business needs, we delete or anonymize the data, ensuring secure storage if deletion isn’t immediately feasible.
Security Measures
In Short: We employ organizational and technical security measures to safeguard your information.
We have implemented reasonable security measures to protect processed personal information. Despite our efforts, no online transmission or storage is entirely secure. We cannot guarantee immunity against unauthorized access, and users should access our Services within a secure environment, acknowledging the inherent risks.
Overview of Privacy Rights
In Short: Certain regions, including the European Economic Area (EEA), United Kingdom (UK), and Switzerland, afford you specific rights for enhanced control over your personal information. You can review, modify, or terminate your account at any time.
In regions such as the EEA, UK, and Switzerland, you possess rights under applicable data protection laws, including the right to request access to and a copy of your personal information, request rectification or erasure, restrict processing, and, if applicable, data portability. You also have the right not to be subject to automated decision-making. You can make such requests by contacting us using the details in the ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ section below.
If you are in the EEA or UK and believe we are unlawfully processing your information, you have the right to complain to the respective data protection authority. In Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawal of Consent: If we rely on your consent for processing, you have the right to withdraw it anytime by contacting us.
Opting out of Marketing: Unsubscribe from marketing communications through the provided link or by contacting us. Note that non-marketing communications may still occur.
Cookies and Technologies: Adjust your browser settings to reject or remove cookies. This may impact certain features of our Services.
Questions about Privacy Rights: Email us at info@risephysiotherapy.co.uk for queries or comments regarding your privacy rights.
Do-Not-Track Features
Most web browsers and some mobile systems have a Do-Not-Track (DNT) setting to express your privacy preference. We do not currently respond to DNT signals, given the absence of a universally recognized standard. Any future adoption will be communicated in a revised privacy notice.
Notice Updates
In Short: We will update this notice as necessary to comply with relevant laws.
This privacy notice may be updated periodically. The ‘Revised’ date indicates the effective date of the updated version. Material changes will be notified through prominent posting or direct notifications. Regularly review this notice for updates on how your information is protected.
Contact Information
For questions or comments about this notice, email us at info@risephysiotherapy.co.uk or reach us by post at the provided address:
RISE Healthcare Services Ltd
RISE Physiotherapy
47 Lairgate
Beverley,
East Riding of Yorkshire
HU17 8ET
Data Access and Modification
Depending on applicable laws, you may request access, changes, or deletion of your collected personal information. Submit a data subject access request for review, update, or deletion, following the process outlined in your country’s laws.
© 2024 RISE Healthcare Services
